Renting made simple.

Fair & Capped Fees

Tenancy deposits are capped by law. we follow them exactly. No hidden charges, no surprises.

Fast Maintenance Response

Report an issue online or by phone. Our team gets it fixed quickly so you can stay comfortable.

Easy Online Tools

Manage your tenancy via the street app, online or in person, in branch!

We make keeping on top of your tenancy easy.

Tenant Questions Answered

What are the tenant fees?

Tenancy deposits are capped at 5 weeks' rent for properties where annual rent is under £50,000, and 6 weeks' rent for properties over £50,000. Holding deposits to reserve a property are capped at 1 week's rent. If rent is more than 14 days overdue, we charge interest at 3% above Bank of England base rate. Changes to your tenancy agreement (e.g., adding a tenant) cost up to £50. Lost keys or security devices are charged at actual replacement cost plus an admin fee of £50.

How do I apply for a property?

Visit our website and click 'Apply for a Property' or contact our lettings team at lettings@orchards.co.uk or 01525 402266. We'll guide you through the application, references, and deposit process. Most applications are processed within 5 working days.

How do I pay my rent?

Rent is payable by way of standing order. Please note we do not accept cash, cheques or payments in branch

What if I need to report a maintenance issue?

Reporting maintenance issues via your street account is the best way to track and progress maintenance. However you can also contact us by phone on 01525 402266, or by email to lettings@orchards.co.uk. We'll log it immediately and arrange a fix. Emergency issues (heating, water, electrics) are prioritised.

How much notice do I need to give to leave?

Standard notice is two months in line with your rent due date. Submit your notice to vacate via our online form or in writing to our lettings team. We'll confirm receipt and walk you through the move-out process.

What happens at the end of my tenancy?

We'll arrange a final inspection, document the property condition, and process your deposit return within the legal timeframe (usually 30 days). Any deductions will be itemised and explained. You'll receive a detailed move-out report.

Can I have pets in a rental property?

You can request permission to keep a pet, and your landlord must consider the request reasonably.

Some properties may have practical restrictions, such as lease terms, building rules or suitability for the type of pet, but we’ll help you understand the position before you apply.

What is a APT? (Assured Periodic Tenancy)

Under the Renters’ Rights Act, private rental tenancies will no longer be fixed-term Assured Shorthold Tenancies. Instead, they will run as periodic, or “rolling”, tenancies.

This means the tenancy continues from one rental period to the next, unless the tenant gives notice or the landlord uses one of the legal grounds available to end the tenancy.

Tenant Quick Actions

Issue a notice to vacate

To quickly serve your notice to vacate please click here and complete the form

Need to Pay Your Rent Via Card?

Whilst our preferred method of collecting rent is via standing order, you can make a one off payment if required by clicking here

Ready to apply for a property?

Complete our application from here by clicking here

Where do I download the Street App?

For iOS Users Click Here. For Andriod Users Click Here

Potential Water Leak?

If you have been notified by your water supplier of a potential water leak, please follow this link and carry out the steps to find the potential location of the leak - https://orchards.here.now/waterleak/